It is easier and quicker to manage your appointments via our online service. Simply log in and select an option.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
- If you would like an emergency appointment then please call on the day from 8:30am
- Please note that we cannot book appointments for the next day
- We also offer pre-booked appointments that can be booked up to 6 weeks in advance
- Please call the surgery and ask for a pre-booked appointment
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- If you have to discuss a complex medical issue please let the Receptionist know so a suitable length of appointment can be arranged
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
- We operate a text messaging appointment reminder service.Please ensure we have your correct mobile number & you will be reminded of all appointments by SMS 24 hours beforehand.
- If you need to use the Interpreting Service please ask the Receptionist to arrange this when making an appointment, as Interpreters must usually be booked in advance of your visit to your GP
- If someone else is contacting the Practice on your behalf, please remind them to ask the Receptionist to book an Interpreter
DUTY DOCTOR SERVICE – FOR WHEN YOU HAVE AN URGENT MEDICAL PROBLEM – Available 8am-6:30pm Monday-Friday (excluding back holidays)
- 1. Phone the surgery and explain to reception that you have an urgent problem
- 2. Reception will ask the nature of the problem and can then put you on the Duty Doctor list
- 3. The Duty Doctor will ring you back within 2 hours
- 4. The Duty Doctor will decide with you what you need, which could be:
- Advice over the phone
- An appointment at the surgery
- A home visit if you are really not well
- A referral to another service
This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.